Hello...

1. Do members have to join/affiliate with an ICF Chapter?

No, ICF Members are not required to join or affiliate with an ICF Chapter. But we strongly encourage all ICF Members to find ways to engage and grow their coaching community locally, and ICF Chapters provide a great way to do that.

2. Can members join/affiliate with more than one Chapter?

When ICF Members join ICF or renew their ICF Membership, the ICF Member can only select one ICF Chapter to affiliate with. If the ICF Member wishes to join or affiliate with additional ICF Chapters, they would need to contact the chapter directly.

3. Does ICF reach out to unaffiliated ICF Members?

Yes. ICF has a plan for communication with unaffiliated members including personal emails, ICF Member Update, and New Member Onboarding Call/Meeting.

4. Where to find marketing materials for chapters to use for member recruitment?

There is a marketing flyer under the “Member Toolkit” page: https://coachingfederation.org/profile/member-toolkit, which you can download in print version and/or digital version based on your needs.

5. What can chapters do to encourage members to renew their membership when members

tend to leverage the discount on the credential application fees? Continue to educate on the benefits of membership while keeping in mind that the discount on the credential application may be the benefit, they find most value in. Also, try to engage the members in chapter events and volunteer opportunities.

6. How do I download the chapter membership list?

1. Log into the ICF website (https://coachingfederation.org/)
2. Click “Access Profile”.
3. Click “Manage My Chapters”, under My Account Links
4. Click on your Chapter name
5. Click “Chapter Reports”
6. You need to agree to the Anti-spam Notice and click “Continue”.
7. Select the report you want to download based on your purpose of downloading the membership report

7. What is each of the chapter membership reports used for?

1. Active Members (PDF and Excel)—List of all current active chapter members that includes contact information, credential information, membership start date, etc.
2. Expired Membership List (PDF and Excel)—Members whose membership has terminated after the 60-day grace period (Used to reach out about rejoining)
3. First 30-Day New Member—Members who have joined ICF and are affiliated with the chapter within the last 30 days. (Used for New Member Welcome Campaign-welcome email, onboarding calls, etc.)
4. Six Month Members Calls—Members who have joined ICF and are affiliated with the chapter within the last 6 months. (Used to reach out to support the member or touch base with a call)
5. -30 Member Renewal Email—Members whose ICF Membership will be up for renewal in 30 days. (Used for renewal campaign-reminder renewal due in 30 days)
6. +30 Member Renewal Email—Members whose ICF Membership has lapsed after 30 days. (Used for renewal campaign-renewal reminder still within the 2-month grace period)

8. What does it mean if the email contact is missing from the membership list? Should/can chapters reach out to the members?

It means those members opted out of the ICF Membership opt-in policy. As they did not consent to receive emails from ICF Headquarters nor ICF Chapter (s) they may affiliate, we should respect their decision and cannot reach out to those members.

9. A member is not shown in the membership list. What is the reason for this?

If they are a current member, they need to check their chapter affiliation and make sure they are affiliated with your chapter. They can change their chapter affiliation through their profile page > “Membership Info” under My Account Links > Change My Chapter.

10. Who do I reach out to if I have questions about ICF Memberships?

Please contact your PC Regional Team.